Refund policy
Return & Refund Policy
Last updated: September 13, 2026
At Nailumi, we want you to be completely satisfied with your purchase. If you are not satisfied with your order for any reason, please contact us and we will do our best to help resolve the issue.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee.
You have 30 days from the date you receive your order to contact us if you would like to request a return or refund.
To be eligible for a return, the product must:
- Be within 30 days of delivery.
- Be in suitable condition.
- Not have been damaged through misuse or improper handling.
- Be returned with its original packaging where applicable.
2. How to Request a Return
To request a return, please contact us at:
Please include the following information in your email:
- Your order number
- The name used when placing the order
- The reason for your return request
- Photos or videos of the product if there is an issue with the item
Our customer service team will review your request and provide you with the necessary return instructions.
Please do not send your product back before contacting us and receiving return instructions.
3. Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible at infonailumi@gmail.com.
We may ask you to provide photographs or a video of the item so that we can assess the issue.
If the issue is confirmed, we will work with you to provide an appropriate solution, which may include a replacement or refund.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
If your refund is approved, the refund will be processed using the original payment method used for the purchase, unless otherwise agreed.
Please note that the time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.
5. Return Shipping Costs
Unless the item received is damaged, defective, or incorrect, the customer may be responsible for the cost of returning the item.
Where the issue is caused by an error on our part or by a defective or damaged product, we will work with you to determine the appropriate solution.
6. Non-Returnable Items
We reserve the right to refuse returns that do not meet the requirements of this policy, including products that have been damaged as a result of misuse, negligence, or unauthorized alterations.
7. Contact Us
If you have any questions about returns, refunds, or your order, please contact us at:
Nailumi
Email: infonailumi@gmail.com
Our customer service team will be happy to assist you.