Shipping policy
Shipping Policy
Last updated: September 13, 2026
At Nailumi, we are committed to processing and delivering your order as quickly and efficiently as possible. Please review the information below regarding our shipping process.
1. Order Processing
Once your order has been successfully placed, our team will begin processing it.
Orders are generally processed within 1–3 business days.
Please note that orders are not normally processed or shipped on weekends or public holidays.
During busy periods, such as major sales, promotions or the Christmas season, processing times may be slightly longer.
2. Shipping Times
After your order has been processed and dispatched, delivery times may vary depending on your destination and the shipping carrier.
Estimated delivery times will be provided where applicable during the checkout process.
Please note that delivery estimates are not guaranteed and may be affected by circumstances outside of our control, including customs delays, weather conditions, carrier disruptions or other unforeseen circumstances.
3. Worldwide Shipping
We offer worldwide shipping to customers in eligible destinations.
Shipping availability and delivery times may vary depending on the destination country.
If your country is available at checkout, we will be able to process your order for delivery to that location.
4. Shipping Confirmation
Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information, where tracking is available.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
5. Customs, Duties and Taxes
For international orders, your package may be subject to customs duties, import taxes or other fees imposed by the destination country.
Any customs duties, taxes or import fees that may apply are the responsibility of the customer unless otherwise stated at checkout.
Nailumi is not responsible for delays caused by customs processing.
6. Incorrect Shipping Information
Please make sure that your shipping information is correct before completing your purchase.
If an incorrect or incomplete address is provided, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
7. Lost or Delayed Packages
If your order appears to be delayed, please first check the tracking information provided by the shipping carrier.
If your package has not arrived within a reasonable period after the estimated delivery date, please contact us at infonailumi@gmail.com and we will assist you in investigating the shipment.
Once an order has been handed over to the shipping carrier, delivery times are outside of our direct control.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible at infonailumi@gmail.com and provide photographs of the packaging and the product received.
We will review the situation and work with you to find an appropriate solution.
9. Contact Us
If you have any questions regarding your order or our shipping policy, please contact us:
Nailumi
Email: infonailumi@gmail.com